SHIPPING & RETURNS
I appreciate every order and take pride in handcrafting each unique piece. As each piece is made to order in the studio, I'm sure you'll understand that delivery/shipping will take a little longer than standard retailers.
Please allow two to three days for in-stock pieces, and up to one week for most made to order collection pieces to be packaged and shipped to you.
Please check the info in the item listing to find out if your piece is in-stock or made to order as well as the timeframes for dispatch.
Delivery is charged in accordance with size and destination. All orders have the option of Standard Shipping or Tracked & Signed. For high value purchases I highly recommend using tracked and signed shipping.
I'm afraid I cannot be held responsible for items that are delayed via customs entering the country.
- UK- 1-3 days
- EUROPE- 2-5 days
- USA and CANADA- 5-7 days
I also cannot be responsible for any lost, stolen parcels. It is the customer’s responsibility to provide a correct and safe shipping address, if an item is lost I will happily do everything in my power to help you track it down.
If incorrect information is provided the customer will have to pay for any additional shipping corrections.
WHEN WILL MY ORDER BE SHIPPED?
If in stock, your MION piece will be shipped within 1-3 days of ordering.
If ordering a variation of a gallery piece that is not in stock, these are made-to-order and will usually take around 5-7 days to create, package and have ready for shipping.
You will be notified by email that your order is ready for dispatch.
One-of-a-kind Wedding/Engagement ring and bespoke jewellery orders are usually dispatched within six to eight weeks of the design being agreed upon and the balance being paid.
HOW WILL MY ORDER BE SHIPPED?
Royal Mail Special Delivery - from £7.40 - £10.40 depending on value of order.
Parcelforce Worldwide - from £12.12 - £16.50 depending on value of order.
UPS International - from £24 on higher value orders.
I want you to love MION, so if for any reason you are not satisfied with your purchase, or if you would like to exchange it, I will gladly process an exchange or refund the full amount paid within seven days of the customer providing an insured return postage receipt with tracking number.
To be eligible for a return, your jewellery must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note: Return shipping costs are non-refundable, however we will not charge for shipping out the replacement/repaired item.
Please email me at firstname.lastname@example.org if you decide you would like to return your order.
CUSTOM-MADE AND BESPOKE PIECE RETURNS
As these items are made per your unique requirements, sizes etc, I cannot offer refunds on any custom-made pieces or bespoke items.
If in the unexpected instance the piece does not arrive or arrives damaged, a case will be made with Royal Mail/Parcelforce or UPS to resolve any issues. I will also make every effort to repair or replace the piece, once the damaged item has been returned.
Please contact me at email@example.com if you decide you would like to return your order.
HOW LONG DOES CUSTOM WORK TAKE?
Custom made work from the Biotecture collection can take up to 5-7 days to create, package and have ready for dispatch.
- Each item in the Gallery has an indicative time for creation and dispatch noted in it's description and I will make every effort to honour those time-frames.
- If for any reason, I am unable to meet those initial time-frames due to unforeseen reasons, I will contact you within 24 hrs of your initial order and either arrange to refund your money or agree a new time-frame suitable for both parties.
Bespoke one-of-a-kind work can take anything from 6-8 weeks from the date the new design has been agreed. I will talk you through the bespoke design process first in a free initial design consultation, either by skype, whatsapp, phone or in person, whatever suits client before progressing further.
See the 'One-of-a-kind Jewellery Service' and 'One-of-a-kind Jewellery Enquiry Form' links on the home-page if you'd like to find out more about the process.
HOW DO I FIND OUT MY RING SIZE AT HOME?
A little patience required but this is do-able.
- Find a piece of string or strip of paper no wider than 1.4 cm (1/2 inch).
- Wrap it around the base of the appropriate finger, or the part of the finger you want it to sit on.
- Use a fine pen to mark the point on the string/paper where it overlaps, forming a complete circle.
- With a ruler, measure the length in mm from the starting end of the string/paper to the pen mark.
- Use the chart below to determine your UK ring size.
For the most accurate reading using this method measure the finger at the end of the day when the finger is the largest.
Here are some tips to make your ring size measurement more accurate:
- After sliding the paper ring sizer on, make sure it slides off fairly easily over the knuckle.
- Don't measure cold fingers. This is when fingers are their smallest.
G – 45.5mm, H – 46.7mm, I – 48mm, J – 48.7mm, K – 49.9mm, L – 51.2mm, M – 52.5mm, N – 53.8mm, O – 55mm, P – 56.3mm, Q – 57.6mm, R – 58.9mm, S – 60.1mm, T – 61.4mm
**Please note*** If you find your ring doesn't fit when it arrives, I will be happy to offer you one re-size up or down free of charge, however the original piece will need to be returned, and return postage will not be covered. Further re-sizes will be charged at standard rates starting from £30.
HOW DO I FIND OUT MY BANGLE SIZE?
HOW DO I TAKE CARE OF MY MION PIECE?
While I take every care to provide you with a quality product that will last, your jewellery can still tarnish or get bumped through general wear and tear. I advise that in order to keep your MION piece in the best condition possible, you put your jewellery on after dressing, and remove it before undressing. This will avoid any unnecessary tangling, twisting or crushing that may result in doing the opposite.
You will have been provided a MION recyclable box with your purchase, however a jewellery box is probably the best place to keep your piece out of harms reach. If you have been provided with an anti-tarnish cloth, you can gently buff your pieces as often as you like.
I do offer all of their customer's a lifetime minor wear and tear repair guarantee, however the level of repair offered will be decided at my discretion upon inspection.
I trust all of the above makes sense, but if you have any queries at all, please drop me an email to firstname.lastname@example.org. I look forward to creating your next beautiful piece of jewellery!